The Power of Like:
Get Satisfaction + Facebook
Delight your followers, fans & customers inside their favorite social network.
Facebook is where your most social customers are spending an increasing amount of their time. Get Satisfaction is where these same customers go to ask questions, share answers, submit ideas, and give praise. We’ve put them both together in a unique way. Get Satisfaction + Facebook = Community for your Fan Page.
Built by Facebook experts at Involver.com with our API, the Get Satisfaction + Facebook app recreates the community experience inside the fan page. Here’s why it’s so cool:
Permanence: Unlike what currently happens on the fan page wall, with Get Satisfaction all content developed on the fan page is permanently hosted inside your Get Satisfaction community: Ideas, questions, responses, and praise are maintained, and as a result can be easily leveraged to enable peer-to-peer support, encourage advocacy, increase purchases and positively impact customer loyalty.
Scalability: When a fan asks a question or has a problem, the Get Satisfaction + Facebook app first searches your community to see if there is an existing topic/response, before posting the new topic. The Get Satisfaction app displays the most relevant topics and answers to get your fans the right information, which ultimately reduces repetitive questions & answers.
Content: Wall conversations in Facebook are stored in Get Satisfaction, so you can syndicate community content where you need it, whether for product marketing, R&D, brand advocacy, or service and support. In addition you can run analytics on this content to get even more actionable insights into the value of your Facebook Fans.
Visibility: The conversation you’re having with your customers inside Facebook is visible and accessible wherever you place your Get Satisfaction widget -- simultaneously from any page of your web site, through getsatisfaction.com, and on your fan page. You are now engaging your most social customers -- building community wherever your customers are.
Small & Medium Business: Support Tab on the Facebook Fan Page
The simplest and most effective way for small and medium companies to use the Fan Page App to support their customers on Facebook. Add It Today!
For the Enterprise: Social Engagement Hub
A custom integration for brands and high volume communities that lets you fully brand the community experience inside Facebook fan pages with:
- Brand customization and banner real estate in the fan page community
- Configurable viral post messaging to maximize acquisition of new fans
- Customizable tab name
- Ask us about other customization possibilities. Contact Sales
