Looking for a REALLY fast response and a solution on the first go around? Make sure to submit all the info we need.

First, if you need a replacement serial number, or your serial number has stopped working (for whatever reason), include with your support ticket the following information:

- Software Version (for example, is it the Pro or Publisher edition)
- Date and Time Stamp (found under the Help -> About screen in your program)
- The four digit PC ID or "magic number" (also found under the Help -> About screen in your program)

If you can, submit a screenshot of the splash screen (the Help -> About screen)

Also, when adding more information to a ticket, use the EXISTING ticket. Do not open a new ticket unless it has been closed. Slogging through tickets to find that you have five open requests for the same topic doesn't make it get answered any faster, it just slows down the process for everyone.

Thank you,

Andrew Simmons
Technical Support Desk